The moment you decide before play

Deciding the limits before you sit down at Fortunejack Casino

You have to be 18 or older, and every Fortunejack Casino account comes with deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion already in place.

Set a limit now

Anjouan-licensedLicense ALSI-588583 issued by Anjouan Offshore Finance Authority, company 201032 established 2014.

What you need to know first

What do you need to know before you play?

Most players want the age rule, the licence and one phone number they can trust, all in one place.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-588583

National exclusion registerBetStop

National Gambling Helpline1800 858 858

Questions on limits[email protected]

Your own guard rails

The controls you can switch on tonight

Useful the moment you notice play is running past the time or money you meant to spend.

Setting a cap before play

This cap tops up what you can put in over a set period, and you choose it while you still feel calm. Set it before a session, not afterwards.

What should a bad night cost me?

It stops the session once a chosen amount is gone, so a losing run ends on your terms. Reach for it when a bad night has cost you more than you planned.

Getting a nudge before hours vanish

A quiet ping tells you how long you have been playing, no judgement attached. Switch it on if hours slip away while you are chasing a bonus.

The pause you choose yourself

A steady break from the tables, chosen in advance, takes the heat out of a mood. Take one when you feel the urge to keep going after a win or a loss.

The point where you stop for good

A firm block on your account replaces willpower on the nights it fails. Choose it when you want to step away for longer than a pause allows.

The moment you set it

A cap of your own in a few minutes

After these four steps you will have a cap in place and know where to change it.

A few clicks, not a phone call

Sign in with your email address and open your account settings. Check that the section for limits and controls is the one you are looking at.

The worry you came with

Pick the control that matches your worry, whether that is money going in, money going out or hours at the screen.

Choose a realistic week

Decide which stretch of time the cap covers and what it should be. Think about a normal week, not your best or worst one.

Check the setting shows as active

Save the setting and check that it shows as active in your account. Note where it lives so you can find it again next time.

A day away or months without access

Cooling-off with a set length. A cooling-off period is a short pause you switch on inside your Fortunejack Casino account, running for the length you choose from the options listed. Deposits and play pause while your balance and details stay put. Pick it before a session, not mid-loss.

Closed longer than a pause. Self-exclusion closes your access to Fortunejack Casino for a long stretch, with the period chosen from those offered in the account. Once it is on, early undoing is not possible, so it suits a decision already made. Support can start it with you.

When one site is not enough. BetStop is Australia's national self-exclusion register, run by the Australian Government through ACMA. Signing up takes about five minutes online, lasts at least 3 months and can run for life. Registered people cannot bet, open accounts or receive marketing with licensed wagering providers. betstop.gov.au

Three services listed

A calm voice on a free line

Many players fear a cost or a record; these services are free and confidential.

National Gambling Helpline

Free chat and email counselling, self-help tools and a directory of local services, answered at any hour, every day of the year. Relatives are welcome as well. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer support meetings run across Australia for people who gamble, built on talking with others in the same spot. Family members can ask which meetings fit them. gaaustralia.org.au

National Debt Helpline

Free financial counselling for gambling debt on weekdays, 9:30 to 16:30. Advisers help players and their families work through what is owed. ndh.org.au

Signs that play has changed shape

Noticing a sign early beats repairing a month of losses. Gambling is entertainment with a cost, never a way to earn. A limit or a pause is the first step, set before play rather than after a bad night.

Any of these landing close to home is reason enough to slow down.

Chasing a loss with a bigger deposit
Telling yourself the next session will fix it
Hiding how much time you spend playing
Borrowing or skipping bills to keep going
Losing track of the hours, night after night
Feeling flat or angry after a session ends
Playing to escape a mood, not for fun

Clear answers

Questions players ask before they set a limit

By the end you will know exactly which step to take next, and who can help.

Can I change my deposit limit later, and where?+

Yes. Every limit you set sits in the same section of your account, so moving it up or down is a few clicks in the same place. Lowering takes effect for your next deposit, and a rise usually asks for a short wait before it applies.

If I self-exclude here, am I blocked at other casinos?+

No. A self-exclusion set in your Fortunejack Casino account covers only this account, so other providers will still accept you. To be blocked everywhere, join BetStop, the national register run by the Australian Government through ACMA, which covers licensed online and phone wagering providers.

How do I help a family member who plays too much?+

Ring the National Gambling Helpline on 1800 858 858, which advises relatives as well as players, at any hour. Gamblers Anonymous Australia runs peer meetings you could attend or suggest, and the National Debt Helpline gives free financial counselling for gambling debt.

Can I shut my account permanently instead?+

Yes. Write to [email protected] from your registered email and ask for the account to be closed for good; the team confirms once it is done. Closing removes your access, though it does not stop you joining BetStop or opening an account elsewhere.

What does a cooling-off period actually change?+

A cooling-off pause locks you out of the account for the stretch you pick, so no bets or deposits go through while it runs. Once it ends, play is possible again without you asking support to reopen anything.

Can I end a self-exclusion early if I feel better?+

No. A self-exclusion holds for the full period you chose and stays in place even if your circumstances change. Treat that length as fixed when you select it, and speak to the National Gambling Helpline if the wait feels hard.