Reach a Real Person Fast

Need Help From Fortunejack Casino?

Reach Fortunejack Casino support around the clock by live chat, e-mail or phone, any hour of any day.

Contact Support 780,000+ players, 12 years verified

Paid out today

793,212 A$

8,463 Playing now

Anjouan-licensedLicense ALSI-588583 issued by Anjouan Offshore Finance Authority, company 201032 established 2014.

A$15M weekly payoutsAverage withdrawal cleared in 26 minutes, limit A$98,000 per transaction.

256-bit AES encryptionEvery session and transaction secured with bank-grade 256-bit AES encryption.

Get Answers Without Waiting

Live Chat, E-mail and Phone Lines

You will know the quickest channel for your question and how long a reply takes.

Can Someone Answer Right Now?

Live chat is best for quick fixes and urgent account questions, and an agent answers in about 2 minutes.

Start Chat

Putting Your Question in Writing

E-mail suits documents and details you want in writing; write to [email protected] and expect a reply within about 6 hours.

Write Email

Call the Support Line

Phone is best for anything urgent or complicated; call +61 2 3758 3562 in AEST and a person picks up in about 2 minutes.

Call Now

You Are Playing From Australia

Reach Support From Australia Today

This block settles where Australian players reach help, what time it runs and who supervises it.

How to Reach

Local Phone+61 2 3758 3562

Time ZoneAEST

LanguagesEnglish, French, German, Spanish, Russian

Support E-mail[email protected]

Supervision

RegulatorAnjouan Offshore Finance Authority, ALSI-588583

Help

Problem Gambling HelpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Nothing Has Changed Yet

Your Issue Went Unanswered First Time

Fortunejack Casino treats a complaint as a support ticket with a paper trail, not a fresh argument.

Where Does My Complaint Go?

Send the full story to the complaints address listed above, with your account email, dates and any chat reference. You get a written trail from the first message.

Reference Number and Next Step

A reference number arrives with the reply, and the agent tells you what will be checked. Note both down before the conversation moves on.

Ask for a Senior Review

If the first answer misses the point, reply on the same thread and ask for a senior review. Escalation stays written, so nothing is retold from scratch.

A Route Beyond the Casino

Unresolved after that, the Anjouan Offshore Finance Authority licenses Fortunejack Casino under ALSI-588583 and receives complaints about it, so take your reference and records there.

Five Departments, One Match

Fortunejack Casino Department E-mails

Sending to the right inbox first is how Fortunejack Casino keeps every reply short and quick.

Account Desks

General support[email protected]

Document verification[email protected]

Money Desks

Deposits and withdrawals[email protected]

Other Desks

Complaints[email protected]

Privacy requests[email protected]

Business partnerships[email protected]

Know Who Holds Your Money

Fortunejack Casino Operates Under Anjouan Licence

Players worry a casino has no address behind it; this one prints all of it.

Company

Legal NameFortunejack Casino LLC

Company Number201032 (Anjouan)

Registered AddressBandar Salaam, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence NumberALSI-588583

Written Contact

Support E-mail[email protected]

Which Details Shorten Your Wait?

Support moves faster when the first message already carries the facts.

Your registered e-mail address
Screenshot of the screen at issue
Transaction date, amount and method
Reference number of any earlier chat
One clear sentence on the outcome you want

Four Timings and Three Channels

You Want a Human, Not a Queue

Useful when you are deciding between sitting in a chat queue and sending an e-mail before work.

Live Chat

Chat Hours24 hours, every day

Chat First ReplyTwo minutes typical

Time ZoneAEST

E-mail

E-mail Address[email protected]

E-mail ReplySix hours typical

Phone

Phone Number+61 2 3758 3562

Phone Waiting TimeTwo minutes typical

Before You Ask

Quick Answers Before You Contact Us

After reading, you will know how support verifies you, when it answers and where complaints go.

trustWhat happens when support asks to check my account?+

Your e-mail address and your date of birth are enough to locate the account. Never send your password, because no agent will ever request it. Asking for card or payment confirmation only comes at withdrawal verification.

trustCan I get help at night and on weekends?+

Support runs 24/7, so a message sent at 3am on a Sunday is answered like any other. Live chat and phone typically reply within two minutes, while e-mail takes up to six hours. All times are given in AEST.

trustHow long has the Anjouan licence been held?+

The licence number ALSI-588583 comes from the Anjouan Offshore Finance Authority, which regulates Fortunejack Casino LLC since launch in 2014. That authority sits outside Australia, so local gambling law does not cover this site.

trustWhere can I be helped in my own language?+

Agents answer in English, French, German, Spanish and Russian around the clock. Choose live chat or phone when you want a reply in real time, and e-mail when the question is longer. English is the default for Australian players.

trustWhat if I want my account closed for good?+

A message to [email protected] closes it, and self-exclusion is available as a firmer step through the same channel. Duplicate accounts are shut down, and one account per player is the rule.